Hi Scott - with the purchase of your Silverado you received 2 complementary oil changes and tire rotations that had to be claimed before 24000 miles or 2 years from the date of purchase - paid for by Chevrolet. Yours expired on 12/12/2018. It is never our goal to not honor a program that Chevrolet has offered, it looks like you took advantage of this program on your first maintenance visit, so you should have had another visit from Chevrolet. We would be happy to offer you a complementary service visit paid for by Keyes Chevrolet. If it helps we can offer you a courtesy vehicle while we are taking care of your truck if that is easier too. You can use over night or just during the day while yours is here, whatever is best. Please contact me at firstname.lastname@example.org or 715-235-2601
Thanks Joe Ress, Service Director
I though they charged me too much for the labor. It took them one hour to fix the bushings and the labor charges were $300. The original estimate was $350.00. That's a high price for labor at $300.00 and hour.
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Very pleasant, seamless visit to service department for emblems, floor liners & auto butler on our new vehicle. I truly appreciate Keyes’ recognition of “customers’ time” through a complimentary loaner vehicle. Thank you for the exceptional service!